Engaging your customers and employees

Your customers and employees are uniquely qualified to strengthen your organization.

Because of their perspective, they have ideas and insights that can point the way to major improvement.

Of course, to get their input, you have to ask for it. And you have to ask in the right way. And you have to put their input to work.

We can set this up for you, building an online system that engages your customers, or your employees, or both. Think of it as a 24/7 feedback post. The site can include online surveys, polls, comment forms, or a combination of the above. It would go far beyond the look and function of Facebook, Twitter, and other social media platforms. It would be available any time, all the time — and generate summary information so that you and others can spot key trends and crucial ideas in just a few keystrokes.

An online engagement system will give you plenty of positive and practical input. But you’ll get much more. From your customers, you’ll get appreciation and loyalty. From employees, you’ll get increased involvement and inclusion. Throughout the organization, you’ll be building a culture that truly values input from the people who matter most.

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